There can be no health without mental health.
Systems Advocacy
Westmoreland County Community Support Program (CSP)
MHA acts as the fiduciary and plays a large role in this program. This unique and successful coalition of local mental health consumers, family members, and professionals work together to promote recovery and to enrich the lives of adult mental health consumers so that they may live successfully in the community.
MHA acts as the fiduciary and plays a large role in this program. This unique and successful coalition of local mental health consumers, family members, and professionals work together to promote recovery and to enrich the lives of adult mental health consumers so that they may live successfully in the community.
Consumer/Family Satisfaction Team
C/FST interviews adult behavioral health consumers, and families of children using behavioral health services to assess satisfaction, and provides the county mental health/mental retardation program, managed care, and providers with feedback regarding consumer and family satisfaction.
C/FST interviews adult behavioral health consumers, and families of children using behavioral health services to assess satisfaction, and provides the county mental health/mental retardation program, managed care, and providers with feedback regarding consumer and family satisfaction.
Independent Monitoring for Quality
IM4Q is part of an emerging quality management framework within the mental retardation system which measures, addresses, and enhances quality of life, services and supports, and organizational practices. The IM4Q program does not attempt to measure compliance with government regulations, but instead, quality of life outcomes.
IM4Q is part of an emerging quality management framework within the mental retardation system which measures, addresses, and enhances quality of life, services and supports, and organizational practices. The IM4Q program does not attempt to measure compliance with government regulations, but instead, quality of life outcomes.
Behavioral Health Ombudsman
The Behavioral Health Ombudsman provides information about managed care to the behavioral health consumer and assists with filing complaints or grievances and acts as a liaison between the consumer and the Managed Care Organization in order to expedite the resolution process.