Systems Advocacy

Consumer/Family Satisfaction Team

C/FST interviews adult behavioral health consumers, and families of children using behavioral health services to assess satisfaction, and provides the county behavioral health/developmental services program, managed care, and providers with feedback regarding consumer and family satisfaction.

Independent Monitoring for Quality

IM4Q is part of an emerging quality management framework within the mental retardation system which  measures, addresses, and enhances quality of life, services and supports, and organizational practices.  The IM4Q program does not attempt to measure compliance with government regulations, but instead, quality of life outcomes.

Behavioral Health Ombudsman

The Behavioral Health Ombudsman provides information about managed care to the behavioral health consumer and assists with filing complaints or grievances and acts as a liaison between the consumer and the Managed Care Organization in order to expedite the resolution process. 

Client Advocacy Services

Community Advocate

The Community Advocate assists adult consumers of mental health services reach a better understanding of their rights under the Mental Health Procedures Act, Social Security and Public Assistance benefits.

External Advocate at Torrance State Hospital

The External Advocate assists patients with concerns they have regarding their rights, treatment and environment while at Torrance State Hospital.  The External Advocate also provides advocacy services to the PA SRTP Act-21 Program, and Forensic Unit also located on the State Hospital grounds.


Public Education and Outreach


This annual event features a silent auction, strolling buffet and awards presentation to key community leaders/organizations in the following categories: Prevention, Recovery, Education and Workplace.

Speakers Bureau

MHA provides outreach and education to combat the stigma attached to mental illness, provide information about local resources and response systems, and provide the newest, most innovative information for target audiences including human resource professionals, schools and educators, faith and medical communities and more.

MHA Annual Meeting

MHA conducts its annual meeting as an educational event for the community. National, state and local leaders are keynote speakers designed to facilitate education about mental health, stigma reduction and recovery. A community leader is recognized by receiving the Fred Funari Mental Health America Award of Distinction.

Ray of Hope: Westmoreland County Suicide Awareness and Prevention Task Force

MHA is the fiduciary for this task force whose mission is: To reduce the stigma associated with mental illness and suicide and to increase awareness that suicide is a national public health problem for individuals across the lifespan. This is accomplished through educational conferences, annual suicide awareness walk and survivor support groups.


Peer and Community Supports


Step-Up Drop-In Center

This center in Latrobe provides adult mental health consumers a safe and supportive network of peer support, recreation, and education.  Members receive the positive peer support they need to remain healthy and continue along their continuum of recovery.

Representative Payee Program

The Representative Payee program provides services to mental health consumers per month who have had difficulty with managing their own finances.

Depression Support Group

The Depression Support Group is a unique and informal opportunity for self-help, sharing and caring by and for people with mood disorders.

Meetings are held twice monthly at the MHA Office:
1st Tuesday of each month, 11:00 a.m. – 1:00 p.m.
3rd Thursday of each month, 7:00 – 9:00 p.m.

Operation Reindeer

Church, community/civic groups and businesses provided hundreds of new gift items and monetary donations for patients at Torrance State Hospital and mental health consumers using community support services.


This is an informal “open” support group for those who have suffered the suicide death of a loved one. L.O.S.S. offers the opportunity for sharing, support and encouragement for anyone who has experienced the unique and profound grief of losing a loved one to suicide.

Meetings are held monthly at the MHA office:
1st Tuesday of each month, 6:30-8:30

Marketplace Navigators

Help individuals undaerstand and navigate the Health Insurance Marketplace and find health insurance.

MHA Programs